Responsible Gaming
Our Commitment to Responsible Gaming
At Madeira Hotel, we are committed to providing a safe and enjoyable gaming environment. Online casino gaming should be entertainment only—never a way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means.
Age Verification
You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to use our services. We take age verification seriously and reserve the right to request proof of identity. If you are under the legal gambling age, please do not access our website.
Warning Signs of Problem Gambling
If you experience any of the following, you may have a gambling problem. Please seek help:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to win back money
- Hiding your gambling activity from family or friends
- Gambling to escape problems or relieve stress
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money to gamble or pay gambling debts
- Feeling anxious, irritable, or guilty about your gambling
- Failed attempts to reduce or stop gambling
- Lying about the extent of your gambling
- Risking important relationships or opportunities because of gambling
Self-Help Tools
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Enable reminders that notify you of how long you have been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose
- Account Closure: Permanently close your account if you wish to stop gambling
You can access these tools in your account settings at any time. We encourage you to use them proactively.
Support Organizations in New Zealand
If you are experiencing problem gambling, help is available. Please contact one of these organizations:
New Zealand
- Gambling Helpline (NZ): 0800 664 262 (Free and confidential, 24/7)
- Problem Gambling Foundation: www.pgf.nz
International Resources
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (US): www.ncpgambling.org
Take Action Today
If you believe you have a problem with gambling, please reach out for help immediately. Problem gambling is treatable, and support is available. You do not have to face this alone.
Contact the Gambling Helpline (NZ) on 0800 664 262 for free, confidential support anytime, day or night.
Last updated: 2026. This information is provided for educational purposes and is subject to change. Please visit our website regularly for updates.